Frequently Asked Questions
Everything you need to know about shopping with Quay.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Are your sunglasses UV protected?
Yes, all Quay sunglasses feature 100% UV protection to keep your eyes safe while looking stylish.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I care for my frames?
To keep your frames in top condition, always store them in their protective case and clean the lenses with a microfiber cloth and specialized lens cleaner.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.